Customer Care

We are always here to help you with sizing, orders, delivery, or product-related queries. You can reach us via:

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• Email: nuevareina315@gmail.com

• WhatsApp: +91-7841961476

• Instagram DM: @nuevareina_ethnic

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Response time: 24–48 business hours

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Order & Payment

• Orders can be placed securely on our website.

• We accept UPI, credit/debit cards, net banking, and select wallet payments.

• Orders are confirmed only after successful payment (except COD).

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Cancellations

• Orders once placed cannot be cancelled unless informed within 2 hours of placement.

• After dispatch, orders cannot be cancelled or modified.

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Shipping

• We ship pan-India. Delivery timelines and charges are mentioned on our Shipping & Delivery page.

• You will receive tracking details once your order is shipped.

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Exchanges

• Refer to our Return & Exchange policy for full terms.

• We allow size exchange only, subject to conditions mentioned.